The Customer is Always Right: Two tips to Drive Customer Satisfaction

Satisfying customers is a challenge for any company and any industry. This is particularly true in information technology, and particularly Password Management. In general the U.S. doesn’t score, as a whole, very well in Customer Satisfaction in regards to IT services. According to a 2012 article in Forbes.com Customer Satisfaction Index the United States averaged
Continue Reading »

Relieving Two Pain Points Shared by Most Network Admins

Managing networks is no simple feat. Network Administrators are constantly bombarded by issues. The need to secure the enterprise, manage the resources and data consumption, and maintain essential organizational services like Email and Internet can easily snowball to an 80+ hour workweek. Add to the laundry list the virtual environments that network administrators must be
Continue Reading »

Identity Theft on the Rise for Businesses and Consumers

The latest news in regards to businesses being hacked, with millions of consumer data being stolen in each case, consumers have made the threat of identity theft their number one concern as we end 2014 and head into 2015. What’s worse, 2014 was the second year in a row in which identity theft has affected millions
Continue Reading »

Pillars of Password Management

Compatibility and Mobility are two key characteristics of an effective Password Management solution. Together, they help build a balanced platform by providing network admins the ability to manage varied networks, while affording their users with the ability to access their accounts whenever, wherever and however they want. The need to maintain a solution that is
Continue Reading »

No Switching Required: Access Manager Makes Linux Managers Happy

Jack Ma, founder of Alibaba Group, China’s largest e-commerce business, once remarked “I’m not a tech guy. I’m looking at the technology with the eyes of my customers, normal people’s eyes.” At Nervepoint Technologies, we are tech people. And we constantly look at technology through the eyes of our customers, many of whom are techies.
Continue Reading »

Keeping it Simple in IT: Attributes of a Good Identification Management Platform

Why make things easy when it’s so easy to make things hard? This question always enters my head when I think of Identity Management. In two decades of covering the Identify Management industry I have seen one company after another build identity management solutions that either over complicate the experience for the network administrator or
Continue Reading »